Refund Policy and Administration Charges

Refund Policy

We appreciate that circumstances can change after paddlers have registered however to run the event, we have numerous expenses that cannot be recouped if paddlers pull out or the event is cancelled.

Event Organisers Cancel

If the event organisers (SUP Event Management Ltd) have to cancel the event, refunds will be discretionary once expenses already incurred have been paid. Expenses occur from February onwards ad all refunds will be subject to PayPal fee charges.

Paddlers Cancel

If a paddler cancels, refunds will be offered as below:

More than 1 months’ notice	Full refund OR transfer of place to the following year
4 to 2 weeks’ notice	50% of entry
Less than 2 weeks’ notice	No refund

Requests must be submitted via email to headofthedartsup@gmail.com and all refunds will be subject to PayPal fee charges.

Administration Changes Policy

Due to the amount of administration required to run an event of this scale, there is a cost associated with making changes as we get closer to the event. Bibs and bib colours are allocated based on category as well as our timing app being set up, which means it is not a simple task of simply adding someone in or changing categories. These changes can have a large knock on effect.

We will always try to accommodate changes however there is a cut-off point as we have to be able to deliver the event.

All paddler details will be locked 1 week prior to the start of the event, meaning NO CHANGES will be possible from 5pm Thursday 14th April.

Time Period	Type of Change	Cost
Up to a month before	· Change of category · Change of a team member (for Dragon) · Place moved to another paddler within your group	Free
4 to 2 weeks’ notice	· Change of category · Change of a team member (for Dragon) · Place moved to another paddler within your group NOTE: No changes to category are allowed after this point	£10
Up until the day	Updating make of board being used	Free
Up until the day	Switching from a hardboard to inflatable or vis versa	Free