Refund Policy & Administration Charges

Refund Policy

We appreciate that circumstances can change after paddlers have registered however to run the event, we have numerous expenses that cannot be recouped if paddlers pull out or the event is cancelled.  As a result refunds will be offered on the following basis:

More than 1 months’ notice Full refund OR transfer of place to the following year
4 to 2 weeks’ notice 50% of entry
Less than 2 weeks’ notice No refund
Cancellation of the event Discretionary refund once expenses (e.g. boats, fuel etc) have been paid

Requests must be submitted via email to headofthedartsup@gmail.com and all refunds will be subject to PayPal fee charges.

Administration Changes Policy

Due to the amount of administration required to run an event of this scale, there is a cost associated with making changes as we get closer to the event.  Bibs and bib colours are allocated based on category as well as our timing app being set up, which means it is not a simple task of simply adding someone in or changing categories.  These changes can have a large knock on effect.

We will always try to accommodate changes however there is a cut-off point as we have to be able to deliver the event.

All paddler details will be locked 48hrs prior to the start of the event, meaning NO CHANGES will be possible from 9am Friday.

Time Period Type of Change Cost
Up to a month before ·         Change of category

·         Change of a team member (for Dragon)

·         Place moved to another paddler within your group

Free
4 to 2 weeks’ notice ·         Change of category

·         Change of a team member (for Dragon)

·         Place moved to another paddler within your group

 

NOTE: No changes to category are allowed after this point

£10
Less than two weeks’ notice ·         Change of a team member (for Dragon)

·         Place moved to another paddler within your group

NOTE: Notification must be emailed to headofthedartsup@gmail.com

£15
Less than one weeks’ notice and up until 48hrs before the event ·         Change of a team member (for Dragon)

·         Place moved to another paddler within your group

NOTE: Notification must be emailed to headofthedartsup@gmail.com ahead of registration.  Changes will not be permitted less than 48hrs before the event.

£20
Up until the day Updating make of board being used Free
Up until the day Switching from a hardboard to inflatable or vis versa Free